SAA Hospitality Group02 8065 7966

Welcome to SAA Hospitality Group

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About Us

At SAA Hospitality Group, we believe that true hospitality is found in the smallest details. Founded by industry leaders Nilesh "Nelson" and Lidia Thakali, we are proud to be Australia's trusted partner for venues, caterers, profit and non-profit organizations, and event companies seeking seamless, world-class service.

Our Story

Every great company begins with a vision, and ours was simple: to raise the standard of hospitality services in Australia.
SAA Hospitality Group was born from the success of Super Agent Agency Pty Ltd, a labour-hire company founded by Nilesh "Nelson" Thakali and his wife Lidia Thakali. With decades of experience across international hotels, catering, and event operations, Nelson and Lidia recognised that venues, caterers, and event companies needed more than just staff — they needed a partner who truly understood the heart of hospitality.
What started as a small team of professionals supplying staff for events has now evolved into a complete hospitality group.
Guided by Nelson and Lidia's hands-on leadership, our group continues to grow with one purpose: to support the hospitality industry with excellence, passion, and professionalism.

Your Vision – Our Mission

We exist to empower our partners by delivering flawless hospitality experiences that let them shine. Whether it's a grand event or an intimate gathering, our mission is simple: to elevate every occasion with precision, care, and creativity.

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Bartendercocktail

Training and Education

200+of courses successfully
completed!
1300+of new qualified
professionals!
"

We have had overwhelmingly fantastic feedback on the event, and the SAA staff were just amazing – please pass on my thanks!

- Jackie, Frensham Schools

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The event went well and the feedback for the event has been really positive! Thanks again for your help SAA!

- Elaindy, UNSW MCIC

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Please pass on our sincerest gratitude to Nelson and the team for the exceptional service they provided to guests at our launch on Monday. I have and have heard from others nothing but the highest of praise for them all for the way in which they set up and ran the event. Their professionalism and support for myself and guests on the day was exemplary.

- Sharon, University of Sydney at Westmead

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Well done team 😊! Thank you for always taking care of the clients, she’s one of my favs too!

- Patricia, EC

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We have just received some feedback regarding Michelle. She always does an amazing job here, however today with an all-day Board meeting and the whole floor booked out, her attentiveness and professionalism has gone to the next level. We truly appreciate everything she does.

- Nick, Bank of Queensland

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I just wanted to send through some feedback in relation to our recent event last week. As always, the food was delicious, however I would especially like to call out Leo from your SAA team, Leo was absolutely fantastic, and would like to thank him again for his wonderful service!

- Emma Jones (Univ of Sydney CBD)

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I am writing to pass on positive feedback on the cocktail event in Seaforth. The client commented that the event was a success and very one had a great time with the food service and service from your staff. She specially pointed out Abigail who was very professional and helpful. She also believed that the smoothness of the event is from all our and your staff who were on for the evening. Please share the great feedback with your SAA staff. Thank you so much.

- Connie, Bespoke Catering

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Kindly pass on a big thank you to the SAA team for our first time back with Canon. I am thrilled with the feedback I am receiving about your services. Very happy, Bridget

- Bridget, Butchers Daughter

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I have to say how wonderful your team was today at our event. They went over and above for us, with a smile. Please sincerely thank them each from us and Abigail was so polite and helpful and her customer service is exceptional. I understand why you trust her!

- The Australian Human Rights Commission office to Lisa, Vanilla Blue

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I have just spoken to my chefs about your staff, and they have nothing but positive feedback for you and your staff. Your staff is always very attentive, eager to help and good at taking initiative! We are very pleased with the services you provide and are looking forward to a busy wedding season with SAA :)

- Alexander, Radish Events

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Just passing on feedback from last Saturday :) The party was a huge success and Radish did themselves proud. Please pass on our thanks to the staff for their excellent service and presentation. Thank you for your continued support and offering fantastic services :)

- Alexander, Radish Events

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I am very pleased to be working with SAA. The staff are great and can see there is a level of training / standards kept. Watching SAA run briefings and manage the team to have the same goal as ours which is to provide the best customer service is making it easy to choose SAA when booking staff. The admin support has also been great, so thank you as well!

- Robert, Vanilla Blue Catering

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Just wanted to share some feedback with you for the Macpherson Kelley event:I just wanted to let you know that the wait staff were amazing on Friday. The team were super friendly and very professional. I just showed them where everything was and left them to it. They left everything nice and clean! Thank you, guys, for amazing service once again!

- Gabbie, Vanilla Blue Catering

Venue Operations

"Your vision is our mission – we stand by it."

About Venue Operations

At SAA Hospitality Group, venue operations are at the heart of what we do. We are proud to be home to industry experts, where many of our leaders and team members bring a wealth of knowledge and hands-on experience in managing venue operations.

  • 01

    Expert Management

    Industry leaders with hands-on venue experience

  • 02

    Full Operations

    From staffing to service excellence

  • 03

    Tailored Solutions

    Customized approach for every venue