Customer Service with a Smile
Our team will make your guests feel welcome, important, and comfortable
Hospitality Labour Hire
Enquire NowTHE EXCEPTIONAL SERVICE THAT YOUR EVENT DESERVES
Every great company begins with a vision, and ours was simple: to raise the standard of hospitality services in Australia.
SAA Hospitality Group was born from the success of Super Agent Agency Pty Ltd, a labour-hire company founded by Nilesh "Nelson" Thakali and his wife Lidia Thakali. With decades of experience across international hotels, catering, and event operations, Nelson and Lidia recognised that venues, caterers, and event companies needed more than just staff — they needed a partner who truly understood the heart of hospitality.
What started as a small team of professionals supplying staff for events has now evolved into a complete hospitality group. Today, SAA Hospitality Group brings together four powerful pillars of service:
Labour Hire & Staffing Solutions for venues, caterers, and events.
Coffee Catering & Pop-Up Barista Stations, bringing luxury café culture to any setting.
Venue Operations Management, ensuring seamless service delivery with skilled permanent and casual staff.
Training & Education, led by certified trainers who inspire the next generation of hospitality professionals.
Guided by Nelson and Lidia's hands-on leadership, our group continues to grow with one purpose: to support the hospitality industry with excellence, passion, and professionalism.
At SAA Hospitality Group, we don't just provide services — we create seamless experiences that help our partners shine.
Whatever Your Vision, We've Got You Covered
Senior Waiters
Function Waiters
Boardroom Waiters
BOH (chefs, cooks & kitchen hands)
Baristas
Event Support (Ushers & Registration Assistants)
Mixologists
Bartenders
Gallery
Service with a Smile, Guaranteed!
We’re proud to call our staff members of the family, but to be a part of this agency there are some requirements.
When you staff an event through Super Agent Agency, you’re not only getting the finest in event catering, wait staff, and more, you’re also getting the very best in customer service - that’s a promise.
Why Choose us to Bring Your Vision to Reality?
Top Training
We give our staff the tools and knowledge they need to approach tasks with confidence
Customisable Services
Tailored to your specific needs, every time
Attention to Detail
All aspects of your event will be thoroughly looked after
Guidance
We offer comprehensive event operations guidance throughout the planning process
Efficiency
Timeliness and efficacy are at the top of our priority lists – we're in and out like the Super Agents we are!