Privacy Policy

1. Introduction

SAA Hospitality Group ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Australian Privacy Act 1988.

2. Information We Collect

We collect the following personal information through our website forms:

• Contact Form: Full name, email address, phone number, and your message
• Career Application: Full name, email address, phone number, cover letter, and resume/CV

3. How We Use Your Information

We use your personal data for the following purposes:

• Responding to your enquiries and requests
• Processing job applications and recruitment
• Providing information about our services
• Improving our website and customer experience

4. Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your data is only used internally by SAA Hospitality Group to provide our services and respond to your requests.

5. Data Storage and Security

Your personal data is stored securely on cloud servers located in Australia. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

7. Cookies and Analytics

Our website uses cookies and third-party services to enhance your experience:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service may collect information such as your IP address, browser type, and pages visited. For more information, see Google's Privacy Policy.
• Tawk.to: We use Tawk.to to provide live chat support. This service may collect information about your chat interactions. For more information, see Tawk.to's Privacy Policy.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal data
• Withdraw consent for data processing (where applicable)

To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@superagentagency.com.au
• Phone: 02 8065 7966
• Location: Sydney, NSW, Australia

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.